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#00000059;--propek-red-bg:#e0363b1a;--propek-gold-bg:#f6be001a;--success-bg:#10b9811f;--warning-bg:#f59e0b1f;--info-bg:#6366f11f;--error-bg:#ef44441f;--muted-bg:#252836;--purple-dim:#8b5cf626;--color-hot:#dc2626;--color-warm:#f59e0b;--color-cold:#6b7280;--color-sla-green:#16a34a;--color-sla-yellow:#d97706;--color-sla-red:#dc2626;--color-upsell:#7c3aed;--color-crosssell:#2563eb;--card-shadow:none;--bg-primary:var(--bg-panel);--bg-secondary:var(--bg-app);--bg-tertiary:var(--bg-input);--border-color:var(--border);--border-subtle:var(--border-light);--text-primary:var(--text-1);--text-secondary:var(--text-2);--text-tertiary:var(--text-3);--text-muted:var(--text-4);--text-ghost:var(--text-4);--surface-primary:var(--bg-panel);--surface-secondary:var(--bg-app);--surface-tertiary:var(--bg-input);--color-success-bg:var(--success-bg);--color-warning-bg:var(--warning-bg);--color-error-bg:var(--error-bg);--color-info-bg:var(--info-bg);--border-secondary:var(--border);--red-dim:var(--propek-red-bg);--gold-dim:var(--propek-gold-bg);--green-dim:var(--success-bg);--orange-dim:var(--warning-bg);--blue-dim:var(--info-bg)}html{font-size:13px}body{font-family:var(--font-body);background:var(--bg-app);color:var(--text-1);-webkit-font-smoothing:antialiased;height:100vh;line-height:1.5;overflow:hidden}::selection{background:var(--propek-red);color:#fff}::-webkit-scrollbar{width:5px}::-webkit-scrollbar-track{background:0 0}::-webkit-scrollbar-thumb{background:var(--border);border-radius:3px}::-webkit-scrollbar-thumb:hover{background:var(--propek-red)}.topbar{height:var(--topbar-height);background:var(--bg-panel);border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;padding:0 20px;display:flex}.topbar-left{align-items:center;gap:16px;display:flex}.topbar-logo{font-family:var(--font-display);letter-spacing:-.03em;text-transform:uppercase;font-size:14px;font-weight:800}.topbar-logo .accent{color:var(--propek-red)}.topbar-sep{background:var(--border);width:1px;height:20px}.topbar-nav{gap:2px;display:flex}.topbar-nav a{font-family:var(--font-body);color:var(--text-2);border-radius:var(--radius);padding:6px 14px;font-size:12px;font-weight:600;text-decoration:none;transition:all .15s}.topbar-nav a:hover{color:var(--text-1);background:var(--bg-hover);transform:scale(1.05)}.topbar-nav a.active{color:var(--propek-red);background:var(--propek-red-bg);font-weight:600}.topbar-right{align-items:center;gap:8px;display:flex}.topbar-search{background:var(--bg-input);border-radius:var(--radius);border:1px solid #0000;align-items:center;gap:6px;min-width:200px;padding:6px 12px;transition:all .15s;display:flex}.topbar-search:focus-within{border-color:var(--propek-red);background:var(--bg-panel);box-shadow:0 0 0 3px var(--propek-red-bg)}.topbar-search .icon{color:var(--text-4);font-size:13px}.topbar-search input{font-family:var(--font-body);color:var(--text-1);background:0 0;border:none;outline:none;width:100%;font-size:12px}.topbar-search input::placeholder{color:var(--text-4)}.icon-btn{border-radius:var(--radius);border:1px solid var(--border);background:var(--bg-panel);width:32px;height:32px;color:var(--text-2);cursor:pointer;justify-content:center;align-items:center;font-size:14px;transition:all .15s;display:flex}.icon-btn:hover{border-color:var(--propek-red);color:var(--propek-red);background:var(--propek-red-bg)}.app-shell{flex-direction:column;height:100vh;display:flex}.app-body{flex:1;height:100vh;display:flex;overflow:hidden}.page-content{flex:1;overflow:auto}.sidebar{background:var(--bg-panel);border-right:1px solid var(--border);flex-direction:column;flex-shrink:0;width:200px;transition:width .2s;display:flex;overflow-y:auto}.sidebar.collapsed{width:56px}.sidebar-logo{align-items:center;gap:8px;padding:14px 14px 10px;display:flex}.sidebar-logo .logo-mark{background:var(--propek-red);color:#fff;width:28px;height:28px;font-family:var(--font-display);border-radius:6px;flex-shrink:0;justify-content:center;align-items:center;font-size:14px;font-weight:800;display:flex}.sidebar-logo .logo-text{font-family:var(--font-display);color:var(--text-1);letter-spacing:-.02em;font-size:13px;font-weight:700}.sidebar-nav{flex-direction:column;flex:1;gap:2px;padding:4px 8px;display:flex}.sidebar-nav .nav-item{border-radius:var(--radius);font-family:var(--font-body);color:var(--text-2);white-space:nowrap;align-items:center;gap:10px;padding:8px 10px;font-size:13px;font-weight:500;text-decoration:none;transition:all .15s;display:flex;overflow:hidden}.sidebar-nav .nav-item:hover{background:var(--bg-hover);color:var(--text-1)}.sidebar-nav .nav-item.active{color:var(--propek-red);background:var(--propek-red-bg);font-weight:600}.sidebar-nav .nav-item-collapsed{justify-content:center;padding:8px}.sidebar-nav .nav-item .ico{text-align:center;flex-shrink:0;width:20px;font-size:16px}.sidebar-nav .nav-item .badge{background:var(--propek-red);color:#fff;text-align:center;border-radius:10px;min-width:18px;margin-left:auto;padding:1px 6px;font-size:10px;font-weight:700}.sidebar-toggle{border-radius:var(--radius);cursor:pointer;font-family:var(--font-body);color:var(--text-3);background:0 0;border:none;align-items:center;gap:8px;margin:4px 8px;padding:8px 14px;font-size:12px;transition:all .15s;display:flex}.sidebar-toggle:hover{background:var(--bg-hover);color:var(--text-2)}.sidebar-toggle .ico{font-size:14px}.sidebar-footer{border-top:1px solid var(--border);flex-direction:column;gap:4px;padding:8px;display:flex}.sidebar-footer .theme-toggle{border-radius:var(--radius);cursor:pointer;font-family:var(--font-body);color:var(--text-3);text-align:left;background:0 0;border:none;align-items:center;gap:8px;width:100%;padding:6px 10px;font-size:12px;transition:all .15s;display:flex}.sidebar-footer .theme-toggle:hover{background:var(--bg-hover);color:var(--text-2)}.sidebar-footer .user-info{align-items:center;gap:8px;padding:6px 10px;display:flex}.sidebar-footer .user-avatar{background:var(--propek-red);color:#fff;width:24px;height:24px;font-size:11px;font-weight:700;font-family:var(--font-display);border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;display:flex}.sidebar-footer .user-name{color:var(--text-1);font-size:12px;font-weight:600}.sidebar-footer .user-role{color:var(--text-3);text-transform:uppercase;letter-spacing:.04em;font-size:10px}@keyframes pageFadeIn{0%{opacity:0;transform:translateY(6px)}to{opacity:1;transform:translateY(0)}}@keyframes pulse{0%,to{opacity:1}50%{opacity:.4}}@keyframes propek-pulse{0%,to{background-color:#ef444426}50%{background-color:#ef444447}}.fila-card{transition:background-color .3s var(--ease-smooth), border-left-color .3s var(--ease-smooth)}@keyframes shimmerBadge{0%{background-position:-200%}to{background-position:200%}}.btn{border-radius:var(--radius);font-family:var(--font-body);border:1px solid var(--border);background:var(--bg-panel);color:var(--text-2);cursor:pointer;padding:6px 14px;font-size:11px;font-weight:600;transition:all .15s}.btn:hover{border-color:var(--text-2);color:var(--text-1)}.btn.primary{background:var(--propek-red);color:#fff;border-color:var(--propek-red)}.btn.primary:hover{background:var(--propek-red-dark)}.tag{font-family:var(--font-mono);border-radius:var(--radius-full);letter-spacing:.05em;text-transform:uppercase;padding:2px 6px;font-size:9px;font-weight:600}.tag-green{color:var(--success);background:var(--success-bg)}.tag-amber{color:var(--warning);background:var(--warning-bg)}.tag-purple{color:var(--info);background:var(--info-bg)}.tag-gray{color:var(--muted);background:var(--muted-bg)}.tag-gold{color:var(--propek-gold-dark);background:var(--propek-gold-bg)}.tag-red{color:var(--propek-red);background:var(--propek-red-bg)}.status-tag{font-size:var(--text-xs);text-transform:uppercase;letter-spacing:.1em;font-weight:700;font-family:var(--mono);border-radius:var(--radius-sm);border:1px solid;padding:1px 6px}.status-tag.bot{border-color:var(--green);color:var(--green);background:var(--green-dim)}.status-tag.human{border-color:var(--red);color:var(--red);background:var(--red-dim)}.status-tag.waiting{border-color:var(--orange);color:var(--orange);background:var(--orange-dim)}.segment-tag{font-size:var(--text-xs);color:var(--text-ghost);background:var(--bg-tertiary);font-family:var(--mono);text-transform:uppercase;letter-spacing:.1em;border-radius:var(--radius-sm);padding:1px 5px;font-weight:700}.ds-card{background:var(--bg-panel);border:1px solid var(--border);border-radius:var(--radius);padding:var(--space-4);transition:border-color .15s,box-shadow .15s,transform .15s}.ds-card:hover{border-color:var(--propek-red);box-shadow:var(--shadow-sm);transform:translateY(-1px)}.ds-metric-card{background:var(--bg-panel);border:1px solid var(--border);border-radius:var(--radius);padding:var(--space-4);cursor:default;transition:border-color .15s,box-shadow .15s,transform .15s;position:relative;overflow:hidden}.ds-metric-card:hover{border-color:var(--propek-red);box-shadow:var(--shadow-sm);transform:translateY(-1px)}:focus-visible{outline:2px solid var(--propek-red);outline-offset:2px}input:focus-visible,textarea:focus-visible,select:focus-visible{border-color:var(--propek-red);box-shadow:var(--focus-ring);outline:none}@property --tw-rotate-x{syntax:"*";inherits:false}@property --tw-rotate-y{syntax:"*";inherits:false}@property --tw-rotate-z{syntax:"*";inherits:false}@property --tw-skew-x{syntax:"*";inherits:false}@property --tw-skew-y{syntax:"*";inherits:false}@property --tw-border-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-font-weight{syntax:"*";inherits:false}@property --tw-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-shadow-color{syntax:"*";inherits:false}@property --tw-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-inset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-shadow-color{syntax:"*";inherits:false}@property --tw-inset-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-ring-color{syntax:"*";inherits:false}@property --tw-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-ring-color{syntax:"*";inherits:false}@property --tw-inset-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-ring-inset{syntax:"*";inherits:false}@property --tw-ring-offset-width{syntax:"<length>";inherits:false;initial-value:0}@property --tw-ring-offset-color{syntax:"*";inherits:false;initial-value:#fff}@property --tw-ring-offset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-outline-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}@property --tw-backdrop-blur{syntax:"*";inherits:false}@property --tw-backdrop-brightness{syntax:"*";inherits:false}@property --tw-backdrop-contrast{syntax:"*";inherits:false}@property --tw-backdrop-grayscale{syntax:"*";inherits:false}@property --tw-backdrop-hue-rotate{syntax:"*";inherits:false}@property --tw-backdrop-invert{syntax:"*";inherits:false}@property --tw-backdrop-opacity{syntax:"*";inherits:false}@property --tw-backdrop-saturate{syntax:"*";inherits:false}@property --tw-backdrop-sepia{syntax:"*";inherits:false}@property --tw-duration{syntax:"*";inherits:false}@property --tw-ease{syntax:"*";inherits:false}@keyframes spin{to{transform:rotate(360deg)}}